Refund and Returns Policy

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Refund & Return

At Door Shipping Products, we are dedicated to providing you with high-quality plastic molded shipping products for door manufacturers and sellers. We want you to be completely satisfied with your purchase. However, we understand that there might be situations where you need to return a product. Please read our refund and returns policy carefully to understand your options.

Refund Eligibility

We accept refund requests within 30 days from the date of purchase.
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
Refunds are not applicable for customized or bulk orders unless the products are faulty or damaged upon receipt.

Return Process

If you need to return an item, please contact our customer service team at [email protected] within 30 days of receiving your product. They will guide you through the return process.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] for further instructions.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for the return and replacement of the item at no additional cost to you.

Contact Us

If you have any questions about our refund and returns policy, please contact our customer service team at [email protected] or 502-722-0272.

At Door Shipping Products, we appreciate your business, and your satisfaction is our priority. We strive to make the refund and returns process as smooth as possible while ensuring that you receive the best possible service. Thank you for choosing us as your trusted partner for plastic molded shipping products.